Q: How does The Pinkerton Promise work?
A: With Red Man, it’s fresh or your money back. John W. Pinkerton launched Red Man to deliver the world’s freshest, most satisfying chew. His commitment to quality remains our promise. If you find a pouch of Red Man Chew that doesn't live up to our high standard of freshness, we'll send you a check for its cost. File a Claim here.
Q: How do I get my check?
A: Follow these easy steps.
- Answer a few questions here.
- We'll use your responses to make a refund submission.
- Print your refund certificate.
- Mail it back to the address indicated with a photo copy of your driver’s license, your 6-digit code, the pouch UPC and retailer receipt (if you have one).
- We'll mail you a check in 6-8 weeks.
Q: What do I need to mail Red Man to get my check?
A: Mail your Red Man pouch UPC, your receipt from when you purchased the pouch (if you have one) with the purchase price circled and the refund submission you printed, along with a photocopy of your driver’s license after answering the questions.
Q: What do I mail it in?
A: Your pouch UPC, receipt (if you have one) and refund submission, along with a photocopy of your driver’s license must be mailed in an envelope with sufficient postage affixed.
Q: Where do I send it?
A: Mail your refund submission, along with a photocopy of your driver’s license, your pouch UPC and receipt (if you have one) with the purchase price circled to the following address:
The Pinkerton Promise
P.O. Box 7656
Melville, NY 11775-7656
Q: What if I can't print my certificate?
A: Contact Pinkerton Tobacco Co. L.P. at 270-685-8777 to have one mailed to you. Simply follow the instructions listed on the certificate.
Q: How much do I get back?
A: Yes. But the amount you receive will be determined by the average pouch cost in the state purchased.
Q: I lost my receipt? Can I still get a refund?
A: Yes. But the amount you receive will be determined by the average can cost in the state purchased.
Q: How many refunds may I request?
A: Limit one refund submisson per house address. See terms and conditions here.