Moist Snuff FAQS

FRESH OR FREE INFORMATION

Q: How does Fresh Or Free Guarantee work?
A: At Red Man, freshness matters. If you find a can that doesn't live up to our standard of freshness, we'll send you a check for its cost.

Q: How do I get my check?
A: Follow these easy steps.
1. Answer a few questions here
2. We'll use your responses to make a certificate
3. Print your certificate
4. Mail it back with your lid and receipt (if you have one)
5. We'll mail you a check in 6-8 weeks

Q: What do I need to mail Red Man to get my check?
A: Mail your Red Man Moist Snuff lid, your receipt from when you purchased the can (if you have one) with the purchase price circled and the certificate you printed after answering these questions.

Q: What do I mail it in?
A: Your lid, receipt (if you have one) and certificate must be mailed in a small box or a padded envelope (available at your local post office) with sufficient postage. Do not mail your lid in regular letter-style envelope.

Q: Where do I send it?
A:Mail your certificate, your lid and receipt (if you have one) with the purchase price circled to the following address:

Red Man Moist Snuff
Fresh Or Free Money Back Guarantee Program
P.O. Box 7656
Melville, NY 11775-7656

Q: What if I can't print my certificate?
A: Contact Pinkerton Tobacco Co. L.P. at 270-685-8777 to have one mailed to you. Simply follow the instructions listed on the certificate.

Q: How much do I get back?
A: We'll pay you for the cost of your can shown on your receipt. Please help us by circling the price you paid for your can before mailing your receipt.

Q: I lost my receipt? Can I still get a refund?
A: Yes. But the amount you receive will be determined by the average can cost in the state purchased.

SWEEPSTAKES INFORMATION

Q: How long will The Red Man Moist Snuff Always Fresh Sweepstakes be offered and who is eligible to participate?
A: The Red Man Moist Snuff Always Fresh Sweepstakes begins at 12:00:01 p.m. Eastern Time ("ET") on February 01, 2011 and ends at 11:59:59 a.m. ET on September 29, 2011 (the "Sweepstakes Period"). Open to legal residents of, and currently residing in, the contiguous 48 U.S. and D.C. (excluding residents of VA, MA & MI), who are tobacco consumers, 19 & older (21 & older in MS).

Q: Why can't I participate in The Red Man Moist Snuff Always Fresh Sweepstakes if I live in VA, MA or MI?
A: We regret we cannot offer the sweepstakes in these states and territories due to state laws prohibiting such practices by a tobacco company. We thank you for your business and truly wish state laws would allow you to participate. For more information, we recommend contacting your legislature.

Q: Is there a limit on how many times I can enter to win each Monthly Prize?
A: Yes. You can enter one time per day, for the duration of the sweepstakes.

Q: Is the prize I see on the web site the exact prize I could win?
A: The prize depicted in any advertising materials (including this web site) may be different, including accessories shown, from the prize awarded.

Q: How will each Monthly Prize winner be selected?
A: There will be one Monthly Prize winner selected in a random drawing on or about 10 business days after the end date of each month from among all eligible entries received by the end of each month.

Q: I've changed addresses since I registered; how do I update my information?
A: You can update your account. Go to your user profile. Your current address is listed along with instructions to update the information. Please follow the prompts and save your updated address. All prizes will be mailed to the updated address listed in the user profile section. If you have a P.O. box, it is important to include a physical address so that any prizes are sent to the correct place.

Q: How do I find out if I've won a Red Man Moist Snuff Always Fresh Sweepstakes Monthly Prize?
A: Potential Monthly Prize winner will be notified by mail and/or e-mail after the drawing, and will be required to execute and return an affidavit of eligibility and liability/publicity release within ten (10) days of notification attempt.

Q: How do I find the names of the Monthly Prize winners for the Red Man Moist Snuff Always Fresh Sweepstakes?
A: The names of the Monthly Prize winners will be available on the web site at RedMan.com after November 15, 2011.

WINNER INFORMATION

Q: How will I know if I won a Monthly Prize?
A: You will be notified by phone and/or e-mail.

Q: I don't like the item I won. Can I exchange it for something else?
A: No. Once you have won an item, it cannot be exchanged.

LOG-IN AND SITE ISSUES

Q: I forgot my password. What should I do?
A: Follow the instructions and your password will be e-mailed to you.

1. Roll over LOG IN at the top right corner of the site.
2. A log-in box will appear. At the bottom is Forgot Your Password?; click on it.
3. Enter your e-mail address and hit the SUBMIT button.
4. An e-mail will be sent to you with your password included.

Q: I have entered my log-in information and cannot get into the site. What should I do?
A: After you tried logging in, you should receive a message telling you whether your e-mail address or password has been entered incorrectly. If you have forgotten your password, then click the Forgot Password?

Q: Where can I go if I'm still having trouble logging in to my account?
A: Please provide us details of your issue via the Contact Us link at the bottom of the home page.

Q: I'm having some problems seeing certain images and reading the messages on this site. What is causing this issue?
A: In order to view the motorcycle virtual tours you must have Flash 9 installed. To install, go to Flash 9 Player. If some of the images are not appearing on the site, please view the site in one of the following browsers that it supports:

1. Internet Explorer 6.0+ (Win)
2. Firefox 3.0+ (Win/Mac)
3. Safari 4+ (Mac)

Q: Do I need a computer to participate in the sweepstakes?
A: You can participate as long as you have computer access, Internet access and an e-mail address.

Q: What if I don't own a computer?
A: We recommend using a computer with public Internet access.

Q: I'm having difficulty seeing the whole page. What should I do?
A: Check to see if your "pop-up" blocker is on. If so, you need to turn it off to view the entire page.

Q: May I opt out of receiving e-mails in the future?
A: Yes. Please send a written request to:

The Pinkerton Tobacco Co. LP
PO Box 20941
Owensboro, KY 42304-0941

Please provide us with your exact name and address when writing to us. We will be sure to have your name removed from our mailing list. Or, you can e-mail us at info@redman.com . It may take up to 10 business days to process your request.

Q: How is my privacy protected?
A: We take your privacy very seriously. Read our Privacy Policy for details.

Q: Who can I contact if I have an issue that is not addressed in the FAQs?
A: Please provide us details of your issue via the Contact Us link at the bottom of the page.

Chew FAQS

Q: My local tobacco retailer doesn't carry Red Man Silver Blend. Where can I buy it?
A: Silver Blend is available nationwide so ask your retailer to make a special order or check our retail locator conto see which retailers in your area carry it.